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Network Status & Maintenance Schedule
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03/09/2010 9:24:06 AM |
Dial up in Waterloo
A problem with dial up services was detected this morning (March 9th, 2010) at 8:00 efforts are being made to restore services and we hope to be back up by 9:30am. |
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11/05/2009 12:39:04 PM |
High Speed Internet Interruption
Portions of Kitchener/Waterloo are experiencing an outage as Bell Canada is troubleshooting issues with a DSLAM.
- Update 2:30PM. Services appear to back online. |
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07/09/2007 4:00:00 PM |
Global Network interruption
At approximately 12:00pm today, a primary distribution switch damaged due to an electrical problem. The issue has been corrected by replacing the damaged equipment. Intermittent connectivity could be experienced between the hours of 12:00pm and 3:00pm today. All is believed to be corrected however if you are experiencing connectivity issues, please contact our Support Team. We apologize for any inconveniences that this may have caused. Thank you for your continued support. |
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11/24/2004 |
Network Alert
There was a technical issue today with one of our telephone providers beginning at 9:15 am through 12:25 pm. Local KW Dial-Up clients were also impacted and would not have had internet access at that time. We apologize for the inconvenience. Every effort was made to resolve this situation as quickly as possible. |
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11/08/2004 |
Network Alert
There was a technical problem with one of our telephone providers between 12:09 pm and 1:17pm today.
We did not have working phone lines - neither incoming/outgoing could be made.
Local KW Dial-Up clients were also impacted.
Sorry for this inconvenience. Every effort was made to resolve this situation as quickly as possible.
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08/15/2003 2:10:25 PM |
Possible service interruptions!!
Due to the instability of the Power Grids in Ontario, we may be experiencing temporary interruptions with various services for the weekend of Friday, August 15th to Sunday August 17th 2003. These services can range from Internet Access to Web and Mail Services. |
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07/18/2003 3:40:32 PM |
Reset To Take Effect This Sunday
As a precautionary measure, a global reset will occur this Sunday July 20th between 4:00 and 5:00 am. All customers will experience interruption to service between 5-10 minutes.
We apologize for any inconvenience this may cause. This is a security measure and SGCI strives to maintain the highest quality service available to our customers. |
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05/22/2003 5:11:57 PM |
Mail Server Updates
In order to complete a security update, both our Commercial and Residential Email Servers may be unavailable throughout the evening, until 1:00 a.m. Friday morning.
We apologize for any inconvenience this may cause. |
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05/20/2003 5:41:37 PM |
Web Server Maintenance
SGCI's Web and Database servers will be unavailable between midnight and 1:00 a.m. tonight for scheduled maintenance.
Thank you for your consideration. |
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05/20/2003 2:18:26 PM |
Authenciation Problems
Some customers may have experienced problems gaining Internet Access over this weekend. There was a synch problem between our Primary and Secondary Radius servers. (These are the servers that verify your username and password.)
All of these problems have been resolved at this point, but if you continue to have problems logging in, please contact our technical support department and they will reset your password for you.
We apologize for any inconvenience that this may have caused. |
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04/17/2003 11:32:32 AM |
DSL Connection Problems Update
At the present, it seems that Bell has resolved the problems with their fibre connection. This, in turn, has resolved SGCI's DSL connection problems.
You may still experience intermittent outages throughout this afternoon, due to stability testing.
We sincerely apologize for the inconvenience and thank you for your patience and understanding. |
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04/17/2003 9:08:49 AM |
DSL Connections Interrupted
Due a problem with Bell Canada's Fibre connection, SGCI's DSL customers will be experiencing interruptions to their Internet service.
We are working with Bell to assist them in resolving their issues.
We apologize for the inconvenience. |
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04/15/2003 2:02:28 PM |
DSL Update - System 100%
After determining an issue with Bell Canada's network, SGCI's DSL problems are now resolved.
If you do continue to experience any problems, please contact our Customer Support at 725-2000.
Thank you for your patience and understanding. |
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04/15/2003 12:53:37 PM |
DSL Connections Interrupted
All of SGCI's DSL connections have unexpectedly dropped. Our Systems Administrator is on his way to our Point of Presence to determine and rectify the problem. We will keep all of our clients updated as to our progress.
We apologize for any inconvenience that this may cause. |
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03/17/2003 4:18:32 PM |
Scheduled Web Server Updates
Please note: Our Web servers may be unavailable at approximately midnight tonite for 30 minutes for scheduled maintenance. We apologize for any inconvience that this may cause. |
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01/16/2003 4:20:14 PM |
UUNET WorldCom Outage
A problem has occurred with a main trunk of UUNET/WorldCom's OC12 internet feed. (This is a primary component of Canada's national backbone.)
With Spectrum's multi-supplier internet feed, this interruption in UUNET's feed should not significantly affect our clients, however the occasional client may experience a problem.
Expected time of repair: 1900 hours, Thursday January 16th 2003. |
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11/14/2002 12:15:53 PM |
Scheduled Maintenance for DSL customers - Nov 17, 12:00 a.m. to 8:00 a.m.
Please note that there is an expected mass upgrade scheduled to occur on Bell Canada's ATM Network between
12:00 midnight and 8:00 a.m. on Sunday, November 17th.
This may cause intermittant to extended outages to occur for our High Speed ADSL Residential and Commercial clients. We apologize for any inconvience that this may cause. |
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10/08/2002 1:49:32 PM |
Upgrade to Spectrum Internet Feed
Please be aware that an upgrade to the Spectrum Global Communications Inc. Internet feed may cause intermitent fluctuations to Internet connectivity this afternoon (Tuesday, October 8th, 2002). Thank you for your patience while we upgrade to serve you better. |
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09/19/2002 2:33:19 PM |
Scheduled Commercial Mail Server Maintenance
Commercial mail server will experience intermitent outage between the hours of
12 am - 1am Friday, September 20th, 2002 for regular maintenance.
Thank you for your understanding. |
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09/16/2002 12:07:24 PM |
Telcom Switchover - Resolved
*Scheduled Maintenance - Update*
The addition of Spectrum's newest PRI provider has been a complete success. The Transition was incredibly smooth and quick.
Thank you for your understanding. |
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09/13/2002 5:42:56 PM |
Telcom Switchover
**Scheduled Network Maintenance**
In order to improve our Network Redundancy, Spectrum has contracted an additional upstream provider to provide PRI services. Our Access Servers will experience a Hard Reboot at 11:00 am on Monday, Sept 16th, and we may experience intermittent outages for 1 hr following, while testing is completed.
We apologize for any inconvenience that this may cause and we thank you for your patience while we continue to improve our Network Redundancy. |
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09/13/2002 2:16:58 PM |
K-W Dial-up Intermittent Problem - RESOLVED
All dial-up service issues have been Resolved. If you experience any further problems, please contact our Technical Support. |
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09/13/2002 1:38:08 PM |
K-W Dial-up Intermittent Problem
We are currently experiencing an intermittent technical problem with our Kitchener-Waterloo area dial-up customers. Our technicians have identified the cause and are implementing the solution. A complete resolution is expected within the next 1 to 2 hours. |
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08/23/2002 12:10:37 PM |
All Systems are operating at 100%
All Systems are operating at 100% |
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08/12/2002 5:41:51 PM |
Guelph DNS Problems
Scheduled System Maintenance over the next week may affect some of our Dial-up customers in the Guelph area. If you experience any trouble with Internet Surfing or in Sending and Receiving email, please contact us at support@sgci.com with information regarding the time and details of the occurance. |
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07/30/2002 12:56:00 AM |
All Systems are operating at 100%.
Email, Internet Access, Web Servers, Networks - All Operating at 100% |
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