If you have questions about your Internet service, Spectrum Global Communications Inc. is here to help!

Please fill out the following form with your question(s) and our technical staff will be glad to help you.  Required fields are marked by an *.

Your name*:
Your Phone Number*:	() -
Your Spectrum Username:
Your email address*:
Problem (please be as specific as possible)*: Exact text of any error messages: Software program that you are using: Internet Explorer Netscape Outlook Outlook Express Eudora Other:
When did this problem first occur?
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Other Ways to Contact us for Technical Support

When contacting Technical Support, please be sure to have all of the information in the following checklist available:

• Your full name
• Your username and password
• Your home phone number
• The exact wording of any error message
• A complete description of the problem
• The name of the software (program) that you were using when the problem occurred (i.e. Outlook Express, Netscape 6.0)
• The operating system you are using (i.e. Windows 98, Windows XP)
• The time and date the problem occurred
• Are you trying to set up a new service?
• The last time/date that you were successfully able to perform the operation that you are trying to do

Spectrum Global Communications Inc. offers the following forms of technical support:

Via Email Via Telephone Walk-in Service On-site Service

Via Email
Email your technical questions to support@sgci.com
Our technicians will review your request, and will respond within 1 business day.
For questions about your Invoice or account status, please email billing@sgci.com

Via Phone
You can reach Spectrum Global Communications Inc. by phone at the technical support Phone number:

When calling for telephone support, it is highly recommended that you be by your computer at the time of your phone call. You should also be able to give us all of the information listed in the checklist above.

Walk-in Service
Walk-in service is available at our office during our hours of operation. This service is on a ‘first come, first served’ basis, therefore it will be necessary for you to leave your computer with us for service (typically 24 hours).

If you plan to drop off your computer, it is highly recommended that you call ahead to confirm that a technician is available. Our technicians are highly skilled in all types of PC repair, hardware and software installation, and Internet configuration. Our Bench rates are as follows: