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High Speed Service
What is High Speed ADSL?
”ADSL”
stands for Asymmetric Digital Subscriber Line. DSL is a technology
for bringing high-bandwidth connectivity to homes and small businesses
over ordinary copper telephone lines.
Connection speeds for DSL typically
range from 6.0 Mbps downstream and around 800 Kbps
upstream.
Why should I use High Speed Service?
High Speed Service is beneficial
for a great number of reasons:
- You can surf the Internet and talk on the
phone at the same time! No second line is required.
- Your Internet connection is “Always
On”, so you never have to wait to dial-up.
- Downloading files, pages, and images is
up to 100 times faster!
- Consistent speed - no matter how many people
are online, access is always fast. DSL is a direct
connection to your house only, so your neighbours do
not share your line.
What kind of computer do I need to sign
up on High Speed Service?
| PC: |
MAC: |
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Microsoft Windows
95/98/NT/Me/2000/XP/Vista
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Pentium 166 Processor
or higher
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32 MB of RAM
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75 MB of free space
on your hard drive
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Available USB port
or Ethernet Card
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CD-ROM
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| Note: |
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A Filter
is required on every device that is connected to your
phone line.
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Filters
may be purchased at Spectrum Global Communications Inc.
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Bell Canada
requires 5 business days to provision the phone line
for service.
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How do I sign up on High Speed Service?
Contact a Customer Service Representative
at SGCI!
Why Can’t I get High Speed
Service?
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You
are too far from a Central Office.
The range for High Speed Service
is within a loop length of 4.5 km from the Central Office.
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There is a second line
in the house, and both lines share the same physical copper
wire. The technology used in that case is called Added Main
Line (AML) and is not compatible with the High Speed Service.
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The Central Office to
which you are connected is not equipped with the technology
needed for the High Speed Service. Although this technology
is already available to more than 2 million households in
Ontario and Quebec, not all Central Offices in the serving
areas are equipped.
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Your telephone line is connected
to the Central Office through a "remote" office.
This technology has been used to provide telephone service
to developing areas. Unfortunately, the "remote"
does not use copper wire therefore is not compatible for the
High Speed Service.
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The telephone network
was developed in stages, over the years, as demand increased
in expanding geographic areas. Different distribution patterns
were used at different times to get the telephone service
to neighbourhoods. This evolution may sometimes result in
line conditions that are not compatible with High Speed Service.
(i.e. older homes in older neighbourhoods may share phone
wires.)
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Do I need another telephone line?
No, you don't! High Speed
Service uses a DSL high-speed modem - enabling simultaneous
transmission of voice and data over your existing phone line.
You can surf the Internet and call a friend at the same time.
Or, you can surf the net and use your fax (send or receive)
at the same time.
High Speed Service Rates
| High Speed Service |
from $39.95/month* |
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• Up to 100 times faster than dial-up
with 1.5 to 6 Meg Unlimited access |
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• 10 Meg e-mail & homepage storage |
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• 5 e-mail accounts included |
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• Free technical support to establish
your e-mail account and Internet connection |
*With the purchase of a DSL
Modem (USB, Internal or External); Add $5/month to Rent your ADSL
Modem.
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