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Residential Internet
Service Disclaimer
Last revised - November 1, 2002
Spectrum Global Communications Inc. (SGCI):
• Cannot be held accountable for
any and all materials that you or anyone using
your account may find on the Internet.
• Cannot be held liable for any
offensive, obscene or pornographic materials
found on the Internet.
• Resigns all responsibility to
any files obtained through the Internet or
SGCI, whether they are illegally hacked,
garbage files or registered software.
• Cannot be held responsible for
any telephone charges including long distance,
per minute surcharges, or equipment costs incurred
by the user. These charges are exclusively
between the user and the telephone provider.
The user should always check first with their
telephone company prior to using any dial-up
telephone number.
• Does not guarantee access to
all or any system on the Internet.
• Is not responsible for downtime
outside our own facilities. By signing this
form, you are acknowledging that SGCI
is not responsible for any material found on
the Internet: that we are merely the link between
the end user (the applicant) and the Internet.
SGCI, and any person associated with
or employed by SGCI, cannot be held
liable for accessibility to the Internet.
TERMS AND CONDITIONS
Use of SGCI’s services constitutes absolute
acceptance of the following Terms and Conditions
in conjunction with the Terms and Conditions
located at http://www.sgci.com/support/terms.asp
• Any attempts to compromise the
security/integrity of our systems or violate
the privacy of our customers, which includes
mass mailings (SPAM), will result in the termination
of the offender’s account without notice
and forfeiture of remaining balance and possible
legal action taken as a result. SGCI
will cooperate fully with all legal authorities.
• Allocated disk space may be used
to store any type of file so long as their
content is not contrary to the laws in which
the access server rests. This includes, but
is not limited to, data which is, or promotes
content of a threatening, obscene, defamatory,
or hate nature; data which belongs to third
parties and is protected by copyright, trade
secret, patent, intellectual property laws
or acts contrary to export control laws.
SGCI will cooperate fully with all legal
authorities.
• SGCI Residential Internet packages are as follows:
Lite--20 Hours of access & 200 MB of Bandwidth per month; Standard--90
Hours of access & 350 MB of Bandwidth per month; Advanced--250
Hours of access & 600 MB of Bandwidth per month; Premiere--250
Hours of access & 600 MB of Bandwidth per month; Extra Lite—7.5
Hours of access & 100 MB of Bandwidth per month. High Speed
Internet Service is an ADSL “Always On” connection including
10GB of Bandwidth per month.
• All packages have unlimited hourly
access and bandwidth availability, however
all packages are subject to an idle disconnect
time and session time limits and will be billed
for usage above that which is allotted for
the respective packages. Any hours over
the allotted package amount will be billed
at $1/hr (Extra Lite overages billed at $2/hr)
and additional Bandwidth will be billed at
$1/10MB. Overage charges will be automatically
debited on all accounts in addition to regular
monthly charges. Non-payment of invoiced
overages may result in interruption of service
until outstanding invoices are paid in full.
• SGCI does not guarantee
connection or download speeds. The applicant’s
connection or download speed will be determined
by numerous factors such as: Distance from
Bell’s Central Office, line quality, line
noise, building wiring, telephony equipment
and hardware. The applicant’s phone
lines may require line filters to properly
establish a satisfactory connection.
SGCI will not provide technical support,
guarantee connection, or be responsible for
any technical issues due to hardware or software
that has not been pre-approved by SGCI.
• High Speed Service (ADSL) is
not available in all geographical areas.
Service can only be provided within 4.5 km
of a Bell Central Office that has been provisioned
for ADSL service. There may be wiring conditions
that do or do not exist in your home or area
that render ADSL unavailable to you. This agreement
for ADSL service is dependant on Bell’s
ability to provision your line. If SGCI
is unable to provide ADSL service in the applicant’s
area, we will cancel this agreement without
penalty.
• Multiple, simultaneous logins
are not permitted. Attempts to log multiple
simultaneous connections will result in overlapped
access times being billed at $10/hr. The account
is intended for singular residential access
and is not to be shared. The user is not permitted
to resell Internet services. All Website Hosting,
FTP site hosting, Music server hosting, etc
is strictly prohibited.
• All IP addresses are Dynamically
Assigned and remain the property of SGCI.
Static IP addresses may be available at additional
cost. SGCI reserves the right
to change IP addresses at any time and without
prior notice to the applicant.
• While all software supplied to
users is given with the expectation that it
will perform well on the applicant’s computer,
SGCI makes no claims as to the performance
or utility of this software as it is free and/or
shareware software and is not written by SGCI
nor its adjoining parties.
• SGCI will provide technical
support for current accounts to establish your
Internet connection and set up your e-mail
account. We endeavor to provide technical support
to cover most popular Internet software packages,
but cannot guarantee knowledge or expertise
in all Internet related software. We
are not responsible for a lack of knowledge
by the applicant regarding use of the Internet
or their computer. Hardware and Software problems
on the applicant’s equipment remain the
responsibility of the applicant. SGCI
will perform service work or hardware installation
on the applicant’s computer on their request,
subject to the Terms and Conditions of our
Work Order. SGCI is not responsible
for, nor assumes any liability for, warranty
considerations or voidance.
• All Rented Hardware remains the
exclusive property of SGCI and is subject
to the conditions of the Rental Agreement.
By not returning rented hardware to SGCI
in it’s original working condition, the
applicant forfeits any Rental Deposit and agrees
to pay for replacement of the hardware at it’s
current market value.
• Each account is permitted one
home page on SGCI’s web servers
which may contain multiple files which are
jointly related, whose physical disk space
does not exceed 5MB of storage. All active
context HTML programming requiring executable
server side access must be submitted for review.
• All accounts are non-refundable
and a $25.00 service fee will apply for all
returned NSF cheques. To cancel your account
we require thirty (30) days written notice.
Last month’s payment is non-refundable
and will be applied to last month’s payment,
or any outstanding balances, or will be forfeited
by any account that has not provided 30 days
written notice. Any account changes or re-activation
on interrupted service are subject to a twenty
($20) dollar administration charge. To
avoid interruption of service all accounts
must be paid in full by the renewal date. Cancellation
of, or changes to, your Telephone service does
not constitute cancellation of, or change to,
your Internet Service (including, but not limited
to, changes of address, telephone number, moving
locations, etc.) and all cancellations and
changes must be submitted in writing to SGCI.
ADSL Service is not considered cancelled, and
the applicant will be charged ongoing monthly
fees, until all Rented Hardware is returned
in it’s original working condition, or
paid for, to SGCI.
• SGCI reserves the right
to change monthly recurring fees, connection
fees or add new fees at any time with 30 days
prior notice posted to our website. If
the service is prepaid, the new charges will
not become effective until renewal. Any
disagreements or disputes concerning a bill
must be voiced within 30 days of the billing
date. Charges disputed after 30 days
will not be considered negotiable.
• Use of Spectrum Global Communication
Inc.’s service constitutes acceptance
of the Terms and Conditions and Disclaimer.
SGCI reserves the right to modify this
agreement at any time. The effective date of
these terms is at the time of posting on our
website. It is the user's responsibility
to check http://www.sgci.com/support/terms.asp
for updates. If you do not agree to these
terms, discontinue use and contact us immediately.
• SGCI reserves the right
to revoke accounts and/or refuse membership
and/or access to our services without notice
and with forfeiture of remaining balance.
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